Yelena Martial
French Inbound Professor @ HubSpot
Yelena was born in Guadeloupe, a French island, and is now based in France. She began her career in customer support at HubSpot, where she gained in-depth knowledge of the products and developed strong skills in resolving customer queries. Passionate about content creation, writing, and travel, Yelena is dedicated to making learning more accessible. Her main goal is to help businesses diversify and grow by ensuring their teams have the knowledge and resources they need to succeed.
Speaker Sessions
- Reservation Required
Thu •Sep 4 •3:30pm - 4:30pm PT •
ENCORE: Lab: Building a Proactive Customer Support Strategy
Transform your support strategy from constantly putting out fires to preventing them entirely. In this hands-on Service Hub lab, you'll explore how AI-powered tools can automate routine tasks, discover proven methods for building effective self-service resources, and learn smart approaches to measuring customer satisfaction. *This session is for folks with a Service Hub Professional or Enterprise account.
Advanced
- Reservation Required
Wed •Sep 3 •4:30pm - 5:30pm PT •
Lab: Building a Proactive Customer Support Strategy
Transform your support strategy from constantly putting out fires to preventing them entirely. In this hands-on Service Hub lab, you'll explore how AI-powered tools can automate routine tasks, discover proven methods for building effective self-service resources, and learn smart approaches to measuring customer satisfaction. *This session is for folks with a Service Hub Professional or Enterprise account.
Advanced
