Smrti Rahmat

Senior Product Manager @ HubSpot

Smrti is a Senior Product Manager on the help desk team at HubSpot. She focuses on driving success for large and complex support teams, with an emphasis on improving ticket triage, prioritization, and scalable team organization within help desk.

Speaker Sessions

Thu •Sep 4 •3:00pm - 3:15pm PT •
AI-Powered Help Desk: Faster Responses, Happier Customers
What if your support team could respond 65% faster? That’s what customers using HubSpot’s AI-Powered Help Desk are achieving with features like instant summaries, knowledge recommendations, and more. In this demo, see how AI transforms support into a seamless, efficient, and customer-first experience—helping reps work smarter, resolve issues faster, and delight customers with faster responses that show they matter.
- Smrti Rahmat
Open to All Levels