Kie Watanabe
Director of Product, Service Hub @ HubSpot
Kie Watanabe is Director of Product for Service Hub at HubSpot, where she’s spent 7+ years shaping tools that power exceptional customer experiences. With over a decade in product management—and past roles at McKinsey and startups—she brings strategic insight into scaling support in an AI-driven world. She’s worked across Content, Commerce, and Service Hub, giving her a full view of the customer journey. Kie holds a BA from UChicago and an MBA from HBS and is passionate about helping small businesses thrive.
Speaker Sessions
- Reservation Required
Wed •Sep 3 •11:30am - 12:15pm PT •
Inside Service Hub: Building a Unified Post-Sales Journey
Discover how to transform your customer service from a reactive cost center into a proactive revenue driver. Learn how Service Hub's integrated AI-powered tools, self-service capabilities, and retention features help CX leaders deliver exceptional experiences at scale while unifying customer data across teams. Essential for service leaders modernizing their post-sales strategy to maximize customer lifetime value and drive measurable business growth.
Open to All Levels
